Also called ‘Service Technician’, the Field Technician provides after sale support services to customers, mostly at their premises. The individual at work is responsible for attending customer complaints, installing newly purchased products, troubleshooting system problems and, configuring peripherals like printers, scanners and network devices.

The job requires the individual to have the ability to build interpersonal relationships and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.

After completing this programme, participants will be able to:

• Ability to build interpersonal relationships, and have a customer centric approach
• Develop critical thinking and conduct root cause analysis – Problem solving
• Business Communication, email etiquette
• Working with office package for reporting and documentation – MS-Word, Excel, PowerPoint
• Installing and configuring the networking, servers and storage systems
• Attending to field calls from client and Handle Complaints for system trouble shooting and repairs
• Knowing the importance of SLAs and Company Processes

Installing the system and configuring the peripherals, and attending to field calls from customers and handling customer complaints for system trouble shooting and repairs. Interact with the customer prior to visit, understand customer’s requirements on visit or prior to visit, suggest possible solutions and deliver quality as per company’s norms.