A Showroom Hostess/Host and customer relationship executive is responsible for handling the front office work, attending to customers and coordinating response to their quires. The individual also generates sales enquires through telemarketing and supports service function through follow-up calls for after sales service.

An individual on this job must have good communication and interpersonal skills along with a pleasing personality to handle the front office desk and enquiries from the customers. The individual must be patient and have good listening ability with customer centric attitude to tackle the irate customers.

After completing this programme, participants will be able to:

• Welcome the customer at the showroom, while helping in making the customer feel comfortable.
• Learn verbal and non-verbal communication, maintaining proper body language, understand gestures and signs etc.
• Learn to maintain, post sales service records, service records, and collect feedback, etc. Lead generation and lead management
• Learn the art of relationship building, relationship management, Components of quality service, maintaining records of quality service provided, etc.
• Connecting customers to appropriate sales consultant at showroom etc.
• Assist the customer in resolving queries; assist with filling forms, service requests.
• Understand processes, emergency and evacuation procedures, general safety measures, etc.

Responsible for handling the front office work and attending to customer queries. The individual also generates sales enquires and supports service functions then makes follow-up calls for after sales service.