Customer Relationship Management – Domestic NV

Customer Relationship Management – Domestic Non Voice (CRM – Dom NV) – This course will train our learners’ to handle customer queries and complaints and respond to them by either email or over a live chat. Students will be able to handle domestic client issues remotely. Emphasis will be laid on teaching the students Microsoft programs, that include MS Power Point, MS Word, Ms Excel.

CRM-Domestic NV in the IT-ITeS Industry is also known as a Customer Ser. Associate, Customer Ser. Representative, Customer Care Executive, Customer Service Advisor, Helpdesk coordinator, Customer Support Representative, Support Engineer, and Support Consultant etc.

This course is held at several of the Mentor Skills India Centres. Please contact your nearest Centre to find out the availability of the courses.
Eligibility: 10th pass
Mode of Delivery: Lab Based
Duration: 440 hrs
Model Curriculum

View Job Roles

Sector

IT-ITES

Sub-Sector

Business Process Management

Occupation

Customer Relationship Management

Ref Id

SSC/Q2211

NSQF Level

Minimum Education Qualification

10th class, minimum age 18 yrs

Brief Job Description

Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement.

Personal Attributes

This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual should possess excellent communication skills and should be willing to take up a desk-based job with long hours.

Training Outcomes

After completing this programme, participants will be able to:

Deal remotely with customer queries in the domestic market
Manage their work to meet requirements
Maintain a healthy, safe and secure working environment

Job Role/Description

Individuals at this job are responsible for resolving queries and customer cases over web-chat or email.

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