The individual at work is responsible for rectifying faults in the mobile phone brought in by the customer. The individual receives the faulty mobile phone, diagnoses the problems, performs front end or hardware level repair as required, resolves software issues and ensures effective functioning before delivering back to customer.

The job requires the person to have patience, ability to listen, pay attention to details, steady hands, logical thinking and customer orientation. The individual must work on desk with different types of equipment.

After completing this programme, participants will be able to:

• Receiving procedure of the faulty mobile phone: understanding the procedure to receive the faulty mobile handsets from the customer
• Diagnose the problem of the faulty mobile phone: understanding the possible problems talking with the customer and using diagnostic tools.
• Arrangement of tools and necessary parts to repair the mobile phone: understanding the tools and parts required to repair the faulty mobile phone.
• Repair the hardware of the faulty mobile phone: understanding the repairing techniques of the faulty mobile phone using tools and equipments.
• Repair the software of the faulty mobile phone: understanding the repairing techniques of the faulty mobile phone using various software.
• Testing the repaired mobile phone: understanding the procedure to test the repaired mobile phone.
• Co-ordinating with colleagues: understanding the procedures to co- ordinate with colleagues based on the company policy.
• Safety procedures: understanding to maintain the safety procedures to maintain the safe working environment as per the standard.

Diagnosing problems and repairing the faulty module of the mobile phone