Mobile Phone Hardware Repair Technician

After doing this course, the Phone Hardware Repair Technician will be able to receive, diagnose, and repair (both Front End – where the phone is repaired while the customer is in the store, and Back End – where the customer is asked to leave the phone with the engineer for repair and asked to collect it subsequently) the phone. The Learner will learn the procedure to receive damaged phone, and then hand back repaired mobile to client while following all the prescribed company guidelines and customer care procedures. She/he can be self employed or take up Mobile repair technician jobs in cellular companies.

This course is held at several of the Mentor Skills India Centres. Please contact your nearest Centre to find out the nearest location.
Eligibility: ITI certification
Mode of Delivery: Lab & Classroom based

View Job Roles

Sector

Electronics

Sub-Sector

Communication & Broadcasting - Mobile Phone Hardware Repair Technician

Occupation

Boutique Operations

Ref Id

ELE/Q8104

NSQF Level

Level 4

Minimum Education Qualification

ITI, minimum age 18 yrs

Brief Job Description

The individual at work is responsible for rectifying faults in the mobile phone brought in by the customer. The individual receives the faulty mobile phone, diagnoses the problems, performs front end or hardware level repair as required, resolves software issues and ensures effective functioning before delivering back to customer.

Personal Attributes

The job requires the person to have patience, ability to listen, pay attention to details, steady hands, logical thinking and customer orientation. The individual must work on desk with different types of equipment.

Training Outcomes

After completing this programme, participants will be able to:

Receiving procedure of the faulty mobile phone: understanding the procedure to receive the faulty mobile handsets from the customer
Diagnose the problem of the faulty mobile phone: understanding the possible problems talking with the customer and using diagnostic tools.
Arrangement of tools and necessary parts to repair the mobile phone: understanding the tools and parts required to repair the faulty mobile phone.
Repair the hardware of the faulty mobile phone: understanding the repairing techniques of the faulty mobile phone using tools and equipments.
Repair the software of the faulty mobile phone: understanding the repairing techniques of the faulty mobile phone using various software.
Testing the repaired mobile phone: understanding the procedure to test the repaired mobile phone.
Co-ordinating with colleagues: understanding the procedures to co- ordinate with colleagues based on the company policy.
Safety procedures: understanding to maintain the safety procedures to maintain the safe working environment as per the standard.

Job Role/Description

Diagnosing problems and repairing the faulty module of the mobile phone

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